Seneca Spurling
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Seneca Spurling hat einen Kommentar hinterlassen
I have this same problem! I thought we would be able to use Zendesk with an additional inbound/outbound email address. I spent some time getting everything configured so that the tickets for this a...
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Seneca Spurling hat einen Kommentar hinterlassen
I have set up an additional support address, and it works correctly in the sense that if an end user emails that additional support address, the ticket is set with "Received at" set to this additio...
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Seneca Spurling hat einen Kommentar hinterlassen
I need this, too. I've started using Zendesk for certain communication with customers with me directly (via a separate personal email alias that isn't my normal "work email"), not via our support a...
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Seneca Spurling hat einen Kommentar hinterlassen
By not allowing us to choose the sort order, Zendesk is making it clear that they prioritize/prefer customers whose primary channel to support their customers is chat/real-time, not email.Unfortuna...
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Seneca Spurling hat einen Kommentar hinterlassen
We need this, too. Our customers often don't pay attention to this email and don't realize they need to verify their email address for us to receive their ticket. We would like to do something simi...
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Seneca Spurling hat einen Kommentar hinterlassen
It seems that CURLOPT_SSL_VERIFYHOST now needs to be set to 2.If you don't already have php-curl installed, you'll need that package as well. If you run it and get a zero-length output file, try ch...
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Seneca Spurling hat einen Post erstellt
Change the order of the comments as an agent when viewing a ticket
GeplantSeehttps://support.zendesk.com/hc/en-us/community/posts/360047182454-Sorting-of-comments-INSIDE-a-ticketI could not find an existing post in the "Feedback on Support" topic about this so I'm creati...
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Seneca Spurling hat einen Kommentar hinterlassen
Nicole, Thanks so much for your response. I really appreciate it. I feel heard :) I do understand and appreciate the complexity of managing a complex software product's releases and product feature...
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Seneca Spurling hat einen Kommentar hinterlassen
I just discovered this issue and am aghast that it's been requested for this long, by so many people, and still hasn't been provided. Could Zendesk at least explain why this is "hard" or "undesirab...