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Neueste Aktivität von Seneca Spurling-
I'm having trouble with this, too.I've got users at an Organization who are managers overseeing things, and they would like to have the ability to view all tickets from the organization AND add co...
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Arianne, thank you so much! The Select an Address app seems to solve this for me! Phew! -seneca
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Hi Shawna! Thank you for this! I will admit that I had found this page via a google search for information that might help me solve the problem, and I wasn't even all that aware that I was on a pos...
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I have this same problem! I thought we would be able to use Zendesk with an additional inbound/outbound email address. I spent some time getting everything configured so that the tickets for this a...
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I have set up an additional support address, and it works correctly in the sense that if an end user emails that additional support address, the ticket is set with "Received at" set to this additio...
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I need this, too. I've started using Zendesk for certain communication with customers with me directly (via a separate personal email alias that isn't my normal "work email"), not via our support a...
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By not allowing us to choose the sort order, Zendesk is making it clear that they prioritize/prefer customers whose primary channel to support their customers is chat/real-time, not email.Unfortuna...
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We need this, too. Our customers often don't pay attention to this email and don't realize they need to verify their email address for us to receive their ticket. We would like to do something simi...
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It seems that CURLOPT_SSL_VERIFYHOST now needs to be set to 2.If you don't already have php-curl installed, you'll need that package as well. If you run it and get a zero-length output file, try ch...
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Nicole, Thanks so much for your response. I really appreciate it. I feel heard :) I do understand and appreciate the complexity of managing a complex software product's releases and product feature...