Sally

Please introduce this feature! 

Like many have mentioned we consistently edit articles to improve them. 

We can't re-create the articles as we'd need to edit the links which are embedded all over our apps, software and marketplace. 
To be able to reset this on particular articles would be great so that you can better manage that articles performance. 

Thanks! 

Hi,

I'm also interested in this functionality. 

I have a list of article ID's provided to me by our tech teams and I need to find which articles these correlate to. 

I've tried adding the article ID to the end of a live URL, but the article can't be found (presumably because it has been archived). 

If anyone knows of a solution to this please let me know! :) 

Thanks

Hi,

We operate in 11 countries and have specialists supporting multiple countries, and also specialists only supporting one country. ie:

• Sam supports France only
• Sarah supports France Italy Spain
• Sally supports UK France Italy
• Luke supports France Italy Spain

We'd like to be able to manage the tickets that these agents are served by applying a priority to each country. eg. Sally is priority 1 UK, priority 2 France, priority 3 Italy and therefore is served all UK tickets first, then France, then Italy. 

The suggestion we've had for this so far is to arrange our tickets with country based SLA, which isn't an option as we need tickets to be individually prioritised within the country group. 

Any suggestions for how to implement this would be welcome! 

I agree. We have an issue where the domains have been linked incorrectly to hundreds of users. 

After contacting support, we realised the easiest way to rectify this is to delete the outlook.com organisation. However, this means you have to manually change the org on all of the users which were incorrectly added after you action that. Not ideal.