Whitney Votaw

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen HynesThanks for the update! While telling us it's a priority is great and I'm certain you're being truthful with what you're told by the Zendesk Development team, I think we're all looking fo...

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• Whitney Votaw
• Erstellt 20. Januar 2023 21:02
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Jay McCormack I submitted a ticket to their support team with a high priority. I feel bad doing that, as I personally dislike when our clients inflate an issue just to get more attention/jump the l...

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• Whitney Votaw
• Bearbeitet 4. Januar 2023 18:03
• 7 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes I appreciate that you update us every so often and at least are reading through our comments. I'm not sure if it's you who has the ability to effectively prioritize this for the Zendesk...

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• Whitney Votaw
• Erstellt 25. Oktober 2022 18:42
• 2 Stimmen

1. Explore
2. ...
3. How to create and update reports
4. Can I change the color of a single value in a report?

This is great! Thank you so much Taylor Bowser Question... is it possible to change the lowest metric to display as red?  Example: I have a report built to display # of Tickets Solved by Day of the...

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• Whitney Votaw
• Erstellt 25. August 2022 18:58
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes Agree with Jon Simone . Any details you can provide about progress or even a more specific release date would be much appreciated. Are there any concerns it will get pushed again? When...

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• Whitney Votaw
• Erstellt 24. August 2022 22:12
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Calculating First Update Time after ticket was re-assigned to another group

Plus one! This is huge to see how quickly (or not) escalation teams are taking action.

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• Whitney Votaw
• Erstellt 28. März 2022 19:41
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Public Zendesk Product Roadmap

+1 Agree! There are many feature requests I've seen that Zendesk comments on saying it's "planned" or "on our roadmap", but some of those have said that for years and still are not implemented (and...

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• Whitney Votaw
• Erstellt 9. Dezember 2021 21:20
• 5 Stimmen

1. Talk
2. ...
3. Reporting for Talk
4. Zendesk Talk dashboard metrics reference

What specific Talk statuses contribute to the Agents Online dashboard metric?Is it only 'Online'? or is it a mixture of 'Online', 'On-Call', 'Transfers Only' (any others?)?

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• Whitney Votaw
• Erstellt 8. Dezember 2021 18:46
• 0 Stimmen

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. Why are some users not correctly identified when they call in?

We work in healthcare, so often times callers are calling from one main organization number, not necessarily a direct line. In other words, several callers may call from the same number. Are there ...

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• Whitney Votaw
• Erstellt 8. November 2021 20:58
• 0 Stimmen

1. People
2. People advice and troubleshooting
3. What is the difference between ticket access at the organization level and user level?

We work in healthcare and have larger organizations who want only a select group of users to be able to add comments to any tickets within their org. To elaborate, most end-users should only be abl...

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• Whitney Votaw
• Erstellt 26. Oktober 2021 21:43
• 5 Stimmen