Emerson Collective

1. Agent guide
2. Ticket basics
3. Printing tickets

Beto oh dear, i should have been more specific – email-only side conversations was precisely what i was looking to print!

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• Emerson Collective
• Erstellt 18. Januar 2022 15:48
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Printing tickets

hello! is there a way to print side or forward entire side conversations?

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• Emerson Collective
• Erstellt 12. Januar 2022 21:45
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1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

amazing! thanks @...

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• Emerson Collective
• Erstellt 6. Juli 2021 22:01
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

hello! we haven't installed the app yet, so this may be an obvious answer after we do, but – we have macros that add tags on tickets, and have triggers & automations that function off these. so we...

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• Emerson Collective
• Erstellt 4. Juli 2021 19:33
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1. Community
2. Tips from users - Zendesk Suite
3. How to reply to a ticket with a Support Email Address of your choice?

thanks for this excellent resource! curious though, will any of these solutions also work with side-conversation initiated emails? rachel

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• Emerson Collective
• Erstellt 22. April 2021 19:33
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Analyzing Knowledge or Knowledge Capture activity

is it possible to report on KC engagement per agent (compared to their assigned solved tickets)? i was hoping to add it as another column to the default "Knowledge Capture: Knowledge Capture activi...

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• Emerson Collective
• Erstellt 25. Januar 2021 23:05
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

definitely have seen the "the problem is with their primary email address, so they email from their personal email" situation many, many times. if you don't think to look for that as a possibility,...

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• Emerson Collective
• Erstellt 14. Januar 2021 18:46
• 6 Stimmen

1. Community
2. Zendesk Suite Q&A
3. automatting approvals from non-agent users

awesome guys, thank you!

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• Emerson Collective
• Erstellt 22. Oktober 2019 18:48
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. automatting approvals from non-agent users

ah, ok. yes, I agree – depends on what functionality we need. Curious what the API will look like! thanks for your help!!

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• Emerson Collective
• Erstellt 22. Oktober 2019 17:57
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. automatting approvals from non-agent users

"Maybe an Approved checkbox ticket field can exist and watches for a reply from an end user that has a user tag of approver. A trigger might watch for responses from users with that tag to check th...

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• Emerson Collective
• Erstellt 22. Oktober 2019 17:06
• 0 Stimmen