DJ Jimenez
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DJ Jimenez hat einen Kommentar hinterlassen
This update is greatly appreciated! Having multi-group access macros no longer restricted to global macro edit access will make our team's macro management much more efficient
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DJ Jimenez hat einen Kommentar hinterlassen
No agent interaction needed to fill out the drop-down. It'd be a trigger per string. It's still a workaround for the issue and may inflate the number of triggers in the backend, but it meets this u...
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DJ Jimenez hat einen Kommentar hinterlassen
Merging multiple tickets in a single go seems new and gladly welcomed. What guardrails are there to make sure merging multiple tickets is intended for each ticket, since merging is not reversible?
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DJ Jimenez hat einen Kommentar hinterlassen
Nathan Purcell if you have access to Rule Analysis (https://support.zendesk.com/hc/en-us/articles/4408889285530-Analyzing-your-business-rules) there's a section that lists where email addresses are...
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DJ Jimenez hat einen Kommentar hinterlassen
+1 to trigger category descriptions. We used the old trick of "use a dummy trigger to describe the triggers below" to "use a dummy trigger category to describe the categories below". Not a deal bre...
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DJ Jimenez hat einen Kommentar hinterlassen
Reordering the triggers with trigger categories isn't properly reordering the triggers currently. The backend reordering doesn't match the UI reordering. We're in the process of onboarding trigger ...
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DJ Jimenez hat einen Post erstellt
Zendesk Talk - Outbound Call Greeting
BeantwortetCurrently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number g...
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DJ Jimenez hat einen Kommentar hinterlassen
I've found a bug, or another use case, where we need custom date fields to be cleared. Follow-up tickets do something to custom date fields regardless of if there's a value in the original ticket o...
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DJ Jimenez hat einen Kommentar hinterlassen
+1 to this. We have a couple use cases: We've expanded the Due Date functionality of Task-Type tickets to be used across various other types of tickets by creating a hidden custom "revisit date" d...
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DJ Jimenez hat einen Kommentar hinterlassen
@Andrew I've been running a URL target to auto-add cc's since mid last year and it's inconsistent (about 95% success). The failures are due to a race condition as described in this article: https:...