Ethan Rostami
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Ethan Rostami hat einen Post erstellt
How to avoid sending email to users who have only a phone number in their contact list?
BeantwortetThere are some user profiles from whom we have only a phone number, means we have not recorded any email address in their user profile's contacts section. In many cases, the agent can still create ...
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Ethan Rostami hat einen Kommentar hinterlassen
Hi, Is that possible to create email-based side conversations and add agents + end user as recipients? Or there's a clear border like: - email side conversation: ONLY end user - ticket side conver...
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Ethan Rostami hat einen Kommentar hinterlassen
Hi Guys Any idea what can cause this issue!? Hovering over the chart will show the below items (Unsolved tickets:1 , ...) but clicking on the bars which normally will open the interaction drop-down...
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Ethan Rostami hat einen Kommentar hinterlassen
To Zendesk developer: Getting notified for updated articles is a useful feature for many types of articles. There's only one concern that what if you are just editing a typo! you want your user get...