Jon Schlueter
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Neueste Aktivität von Jon Schlueter-
Jon Schlueter hat einen Kommentar hinterlassen
Would love to see the ability to edit the emails that are sent from Guide. The biggest ask from our customers is the ability to unsubscribe. If I tell them to log in to our Help Center, find the ...
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Jon Schlueter hat einen Kommentar hinterlassen
Kulin Joshi I'll do my best to help. Here's how I have it set up at my company: Support uses the same macro we've been using to escalate matters internally. The macro has a specific tag in it. ...
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Jon Schlueter hat einen Kommentar hinterlassen
Barry Neary yes, I see one agent who is in that group and Zendesk shows the last sign-in was an hour ago. And I created these tickets less than an hour ago. This user has less than 20 open ticket...
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Jon Schlueter hat einen Kommentar hinterlassen
I'm not sure what I'm doing wrong here, but routing doesn't seem to be working. I have routing turned on and set email capacity to 200 to ensure that isn't preventing tickets from being assigned to...
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Jon Schlueter hat einen Kommentar hinterlassen
Kristian Tungland that did the trick, thank you. Pressing return is not intuitive, wish there was text next to the field to state this.
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Jon Schlueter hat einen Kommentar hinterlassen
Hi Barry Neary, When I try to set up omnichannel routing, it asks for an auto-routing tag. I enter a tag that has not been used and when I click into the next field or simply click out of the auto...
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Jon Schlueter hat einen Kommentar hinterlassen
Wow, can't believe this feature request will be turning 12 in a couple of weeks. It's almost a teenager! Time sure does fly! @... are there any updates on when this is being rolled out?
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Jon Schlueter hat einen Kommentar hinterlassen
@... where do we stand with this? Can you kindly push for this to be added to your product roadmap? Again, a lot of enterprise customers block YouTube and Vimeo, so we need another solution to ho...
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Jon Schlueter hat einen Post erstellt
Kaltura Support
Please add support for Kaltura videos in the web widget. A lot of enterprise customers block YouTube and Vimeo links because they don't want their employees goofing off while at work.
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Jon Schlueter hat einen Kommentar hinterlassen
+1 for this feature request. I can't believe it's been 4 years since this thread started and Zendesk still hasn't built this into their product. Then again, I've seen a request that went on for ...