Kyle Davis

Fajar Cahyadi 

You can view this post from the following.

https://support.zendesk.com/hc/en-us/community/posts/4491265611290-Create-Child-Ticket

There is also a app Linkets that can help with this as well.

https://www.zendesk.com/marketplace/apps/support/138019/linkets/?queryID=9e417848342021c75668aa380db8608f

Fajar Cahyadi You need to edit the View and add “ID” as one of the columns.

Can this be added to a Sandbox account for testing and then the live account later if it works well?

We were updating the ticket number start count and I did a typo of putting in a wrong number and not the numbers are much higher. I meant to put in 48999, but put in 49999. So, now there is a 1000 gap on no cases. Can this be undone?

Hi,

When a ticket is shared, the user does not have an "Organization" assigned to them.

We have set up a share with just one company and all their users will be from the same company. Is there a way to do a trigger or automation that when any ticket that is "shared" from the other company that it automatically assigned the "Organization" to the user?

Hi Gaurav,

When you are viewing the user's profile, do you have them set to "Can view tickets from user's org"?

Hi Jack,

I would have to look into see if this is possible as well.

However, there is an app that does this. https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/. It tracks how long someone was on a ticket and hit "submit". If they just opened the ticket and then closed it, it doesn't track that. It only tracks how long actually agents were on a case and not light agents.

Best Regards,

Kyle

Another option is to create a Trigger that happens during a "scheduled" event or Holiday. So, if you add your Company event to the Zendesk schedule, you can create a Trigger that emails the client about it.

I would suggest creating a "Group" and assigning the agent to a group. Then create a view for that Group. Then you can assign the Organization to a group as well.

Hi Rolf Hayes,

Your trigger looks like it should work. I have one similar. Maybe this will help.