Matt McLean

1. Objects and rules
2. ...
3. Business rules
4. About triggers and how they work

Moe, Those 2 look logically equivalent to me. The nice thing about using the "contains at least one of the following" within the "ALL" block is that it allows you to have slightly more complicated ...

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• Matt McLean
• Erstellt 16. März 2021 16:14
• 6 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. About triggers and how they work

Moe, You are correct that the first statement means that All 3 tags must be on the ticket. The second statement means that Tag1, Tag2, OR Tag3 must be on the ticket. All conditions in "ALL" are "AN...

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• Matt McLean
• Erstellt 16. März 2021 14:41
• 3 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Dashboard Email Delivery options

Would be nice to be able to embed the dashboard into the email itself, too, even if only as pngs, rather than as an attached pdf, csv, or xls file.

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• Matt McLean
• Erstellt 24. August 2020 18:34
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Opening up "has attachment" as a trigger/automation condition

Allowing us to use "has attachment" in a trigger would allow us to automatically scan all new attachments with an external virus scanner such as https://www.reversinglabs.com/ https://www.opswat.co...

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• Matt McLean
• Erstellt 4. März 2019 14:49
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Out Of Office Notifications Recorded In Ticket

Allen, Michael is suggesting that Zendesk "allow" ooo-replies from End Users to show up in the ticket, rather than showing up in the "Suspended Tickets" view. The mention of the Out of Office app w...

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• Matt McLean
• Erstellt 22. Februar 2019 14:34
• 14 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Everyone interested in this feature might want to check out this new Early Access Program: https://support.zendesk.com/hc/en-us/community/topics/360000030928-Zendesk-Support-EAP-Agent-as-End-User-AEU-

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• Matt McLean
• Erstellt 17. Dezember 2018 20:11
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

I agree with this request. If anyone is worried about "gaming" the survey results, the results could be broken down by "agent" surveys, "light agent" surveys, "end user" surveys, etc. "End user" su...

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• Matt McLean
• Erstellt 17. September 2015 19:36
• 5 Stimmen