Britt Mauriss
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Britt Mauriss hat einen Kommentar hinterlassen
I agree, this is an essential feature that's missing from ZenDesk. I can't track whether my agents are online replying to email tickets, and Explore data has at least an hour's lag, so checking the...
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Britt Mauriss hat einen Post erstellt
Feature Request: Integrate Facebook Groups with ZenDesk
At my company, Keller Williams Realty International (KWRI), the vast majority of our social engagement occurs within Facebook Groups, which are typically closed or private rather than public. Withi...
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Britt Mauriss hat einen Kommentar hinterlassen
This would be hugely helpful for my team at Keller Williams. Our chat duration drags on much longer than it needs to because the process of ending a chat / managing the ticket adds a significant am...