Annie Baker

1. Community
2. Zendesk Support EAP - Customizable CSAT
3. What is the Customizable CSAT EAP? 

I'm excited to see changes coming to CSAT but is there a plan to remove the feedback from the agents view? 

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• Annie Baker
• Erstellt 29. September 2023 16:15
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore error code readability

I agree, I'm having this same issue with no context as why

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• Annie Baker
• Erstellt 3. März 2023 19:09
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Help center article editor toolbar reference

Hey Zendesk, I see that you can change the color of text but is there a way to highlight the text? When you are looking to bring attention to information I find it easier to read text that is highl...

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• Annie Baker
• Erstellt 21. März 2022 20:20
• 2 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Internal Chat between Team Members on Chat Dashboard

Hello Sarah, I have an additional question to this, currently the side conversation options are slack, child ticket, and email does Zendesk have any plans to expand the options? I think a great opt...

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• Annie Baker
• Erstellt 11. März 2022 15:03
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Side conversation threads

We set side conversations to a brand that doesn't use email signature and this was a huge change in side conversations that we would prefer be more of a chat conversation then an email conversation...

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• Annie Baker
• Erstellt 11. März 2022 14:52
• 0 Stimmen

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

With the move to agent workspace and chat conversations happening in tickets, does ZD plan on adding a child chat feature. The child tickets already works in a similar fashion to chat but agents ha...

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• Annie Baker
• Erstellt 8. Februar 2022 18:44
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Limit agents ability to listen to recordings

Our company would like to also see this functionality added to Zendesk talk. Being able to limit call recording access to designated roles would be helpful with PCI compliance. 

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• Annie Baker
• Erstellt 13. Januar 2021 15:54
• 6 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Hide customer satisfaction results from agents view

We would also like to be able to hide the ratings from agents. The sentiment is the same for our company as well. It impacts agents moral and just isn't something that they need to see on the ticket. 

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• Annie Baker
• Erstellt 12. Januar 2021 16:41
• 3 Stimmen