Frank Roberts
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Frank Roberts hat einen Kommentar hinterlassen
Following. I need to prohibit the merging of tickets conditionally. Our Zendesk instance is connected to our phone system using numerous API calls and if there is no requester connection made, my e...
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Frank Roberts hat einen Kommentar hinterlassen
Below is a very rudimentary mock up of how the view menu could look. I know I've uploaded this before, but It must have been a different article.
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Frank Roberts hat einen Kommentar hinterlassen
Check your inbox for a success or failure message. If the job failed, the attached csv should have the reason. Perhaps it in the junk mail folder if you don't see it in your inbox.
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Frank Roberts hat einen Kommentar hinterlassen
If the ticket had a field named editable with a Y/N and this was only exposed via the API, we could switch the flag from N to Y and make the changes to the closed tickets and flip the editable swit...