Nancy Caldwell
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Nancy Caldwell hat einen Kommentar hinterlassen
Interested in this- following we need the same thing
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Nancy Caldwell hat einen Kommentar hinterlassen
I agree with Audrey - Admin should be able to listen to live calls. Team lead role should have access to live calls, but not delete calls like they do.
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Nancy Caldwell hat einen Kommentar hinterlassen
Yes we would like the same connectivity. Wanted to see if there was any progress of Zendesk to Tableau direct link.
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Nancy Caldwell hat einen Post erstellt
Talk Team Leader Role
BeantwortetWe noticed that talk team lead roll changed with the new upgrade - the team lead now has Admin rights to delete calls. Prior the Team Lead could listen to live calls on agents. We used this for ...
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Nancy Caldwell hat einen Post erstellt
Explore- Totals for Away, Available and Online data
BeantwortetTotal away time/Total Available time/Total online time is currently not an available roll up metric in ZenDesk for a dashboard in Explore. I would like that to be a metric not just for the day in ...