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Chris Boyd

Beigetreten 15. Apr. 2021

·

Letzte Aktivität 09. Jan. 2025

Zendesk Luminary

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Chris Boyd hat einen Kommentar hinterlassen

KommentarCustomer portal

Hi!

I notice in the latest Copenhagen theme (3.10) the document.addEventListener function seems to have been replaced with window.addEventListener which means that the below method of changing the 'Submit a request' everywhere no longer works - the submit a request in the header is changed but no longer a hyperlink.  Does anyone have a workaround?

 document.addEventListener('DOMContentLoaded', function():

// translate 'submit a request' to 'contact us'
Array.prototype.forEach.call(document.querySelectorAll('a,h1,li'), function(a) {
if (a.textContent.includes("Submit a request")) {
a.textContent = 'Contact Us';
}
});

 

Thanks in advance! 

Kommentar anzeigen · Bearbeitet 31. Juli 2023 · Chris Boyd

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Post Feedback - Chat and Messaging (Chat)

We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:

1. ban users by email
2. ban users by IP

Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them.  Please re-instate this basic feature for Zendesk Messaging customers.

Gepostet 03. Feb. 2022 · Chris Boyd

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Community-Kommentar Feedback - Chat and Messaging (Chat)

It's another +1 from me.

Language and translation is a core part of our business and products, so having no control over Flow Builder texts is really disappointing and could potentially affect our brand image when the translations are poor.  We have dedicated teams specifically for translating and we can't take advantage of this when using Flow Builder.  In the long term, we may have to integrate a third party solution that does provide this.

Hopefully you can add this important feature to your roadmap, so we have the same customisation we're used to in Guide and Support.

Kommentar anzeigen · Gepostet 26. Nov. 2021 · Chris Boyd

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Post Developer - Zendesk SDKs

Hi,

We will be running a notification in our app with a link to a help centre article, and we would prefer if the help centre article opened in the Zendesk Support SDK, rather than opening the mobile help centre in WebView.  Is this possible?  I've checked the documentation for the Classic Support SDK but couldn't find this.
Thanks!

Gepostet 10. Nov. 2021 · Chris Boyd

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Hi @..., is there an update on the release timeline for the Gather dataset in Explore?

Kommentar anzeigen · Gepostet 01. Sept. 2021 · Chris Boyd

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Community-Kommentar Feedback - Ticketing system (Support)

Lots of votes to add this to the AW!  Any word from a Zendesk Product Manager - is it on the roadmap?

Kommentar anzeigen · Gepostet 23. Juli 2021 · Chris Boyd

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Community-Kommentar Feedback - Ticketing system (Support)

This is the most frustrating missing feature among our team.  Please add it to the Agent Workspace 🙏🏻

Kommentar anzeigen · Gepostet 01. Juli 2021 · Chris Boyd

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