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Eric Benson

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    Eric Benson hat einen Kommentar hinterlassen

    On the Team plan. Is there a way to search for tickets created in a certain date range but only find tickets that were modified before or after certain times of day? For example, all tickets create...

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    Eric Benson hat einen Post erstellt

    Trigger to unassign a ticket?

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    We have an online form that uses API to email and create a ticket. From what I understand these tickets have to be created by an agent account and then assigned to that agent. The problem is when t...

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    Eric Benson hat einen Kommentar hinterlassen

    Ok got it. It's been awhile. Looks like it's not possible to view the contents of the deleted tickets which was what I was looking for. Thanks,

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    Eric Benson hat einen Kommentar hinterlassen

    I think I have seen these screens before but I cannot find them. ?

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    Eric Benson hat einen Kommentar hinterlassen

    I tried to make a view and looked through insights but didn't see how to do that. I can't find an option for status "deleted". Can you elaborate? Thanks,

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    Eric Benson hat einen Post erstellt

    View deleted tickets

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    There are several OLD threads about recovering or viewing deleted tickets.  If at the very least we could VIEW deleted tickets we could see what was deleted by accident and re create it.