Elias Laham

1. Community
2. Feedback - Ticketing System (Support)
3. Using "Followers" values in Zendesk triggers

This request to add the Followers field as a part of the triggers is exactly what we need. Since ZenDesk does not have a BCC option, we have been suggested to use the followers field instead which ...

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• Elias Laham
• Erstellt 10. Oktober 2023 10:15
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

I totally agree with the above comments. BCC is such a 'basic' function not to have in the system. We have many cases that agents would like a manager to see a thread by adding them in BCC and not ...

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• Elias Laham
• Erstellt 2. März 2021 10:40
• 3 Stimmen