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skwitz

Beigetreten 15. Apr. 2021

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Letzte Aktivität 24. Feb. 2022

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Community-Kommentar Feedback - Apps and integrations (Platform)

Chris Drylie We (Reddit) would love to be involved in this if we're not already on your list!

Kommentar anzeigen · Gepostet 24. Feb. 2022 · skwitz

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Community-Kommentar Feedback - Apps and integrations (Platform)

Reddit here! We would also love this type of integration. We support our users in r/help, r/bugs, and r/redditmobile. We get about 10k posts/month to these subs combined and currently have to have a script running that will send us a modmail message that gets piped into Zendesk. It's super hacky and only gives us limited information. An official integration would be fantastic.

Kommentar anzeigen · Gepostet 20. Okt. 2021 · skwitz

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Post Feedback - Ticketing system (Support)

Currently, on the contact form, the URL will change based on that first/main drop down field. We'd love for it to also change based on any other drop downs that change/pop up. This would be super useful to direct folks to the exact form they need to use for the issue they're talking about.

Gepostet 14. Juni 2021 · skwitz

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Community-Kommentar Feedback - Ticketing system (Support)

Doesn't look like there's been much/any movement on this in 4 years, but Reddit would love to have this ability as well.

Kommentar anzeigen · Gepostet 18. Juni 2020 · skwitz

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Community-Kommentar Feedback - Ticketing system (Support)

We're running into this issue as well. In our case, we have a bunch reasons that we might want to reassign a ticket to our Anti-Evil Team, but there's currently no way to search for keywords unless they're in the title of the macro. It would be great if the macro search field also looked at the description of the macro so you could have a bunch of keywords there or even a separate keyword field altogether. As it stands now, our agents need to either memorize all the reasons, constantly refer to a cheat sheet, or create a bunch of different macros (which I'm about to do) to try to reduce brain cycles.

Kommentar anzeigen · Gepostet 25. Jan. 2020 · skwitz

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