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Ifra Saqlain

Beigetreten 15. Apr. 2021

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Letzte Aktivität 16. Nov. 2024

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

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Community-Kommentar Q&A - Tickets and email

Hi Max,

I'll get back to you soon :)

 

Thank You

Ifra

Kommentar anzeigen · Gepostet 16. Nov. 2024 · Ifra Saqlain

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Community-Kommentar Discussion - Tips and best practices from the community

Sheena, I'll get back to you soon :), give me some hours.

Kommentar anzeigen · Gepostet 13. Nov. 2024 · Ifra Saqlain

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Community-Kommentar Q&A - Help center and community

Hey Max,

I tried this code yet and it's working in V3.1.2

Thank You

Kommentar anzeigen · Gepostet 29. Okt. 2024 · Ifra Saqlain

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KommentarHow to customize the theme of the help center

Hi Marina Kutt,

Can I get URL of both HC to fix this issue. I think you need to use segments for your HCs.

 

Thank You

Ifra
 

 

 

 

 

Kommentar anzeigen · Gepostet 22. Okt. 2024 · Ifra Saqlain

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Community-Kommentar Discussion - Tips and best practices from the community

Hi Jenny,I hope you got your solution as well if not please let me know :)

 

 

Thank You

 

Kommentar anzeigen · Gepostet 02. Okt. 2024 · Ifra Saqlain

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Community-Kommentar Discussion - Tips and best practices from the community

Hey Hannah, I'm good I hope you also. 

 

You can use this code to autofill and then hide the both fields.

 

Step 1: Remove  'wysiwyg=true' from the form.

 

Current-

 

 

 

 

After-

 

 

 

 

Step 2: Add this given code at the bottom in the script file.

 

 

 

Code- 

 if (window.location.href.indexOf("360003074611") > -1) {
     document.querySelector('#request_subject').value= "Write your text for subject field.";
     document.querySelector('#request_description').innerHTML= "Write your text for description field.";
     document.querySelector('.request_subject').style.display= "none";
     document.querySelector('.request_description').style.display= "none";
 }

 

 

You need to remove my form ID and add your form ID where you wanna hide these fields.

 

First, open that form and then you will see the form ID in the search-bar.

 

 

 

Copy that and add in the script code here:

 

  if (window.location.href.indexOf("Add Here") > -1) {

 

 

 

If any query Feel free to ask :)

Thanks

 

Kommentar anzeigen · Gepostet 02. Okt. 2024 · Ifra Saqlain

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Community-Kommentar Discussion - Tips and best practices from the community

Hi Christian Espinosa, thanks for the new version of code. I appreciate for your contribution :)

Kommentar anzeigen · Gepostet 21. Aug. 2024 · Ifra Saqlain

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Community-Kommentar Q&A - Help center and community

Hi Lee, 

 

You missed the inverted coma, try this and let me know :)

$(document).ready(function() {
  removeOptions();
});


function removeOptions() {
  $('.nesty-panel').on('DOMNodeInserted', function(e){
    for(var i in optionsToRemove) {
    	$('li#' + optionsToRemove[i]).remove();
    }
  });
};

if (window.location.href.indexOf("900000000000") > -1) { // Ticket form ID for hide the drop down option
  var optionsToRemove = ['etc', 'voc']; // Ticket field option tag
	removeOptions();
}

 

Thanks

Kommentar anzeigen · Gepostet 19. Aug. 2024 · Ifra Saqlain

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KommentarUsing the knowledge base in Help Center

Hi Ivette Lavin,

 

Do you have sidebar but subsections are not showing in that?

If you explain your use case then I can answer your query better.

 

Thanks :)

Kommentar anzeigen · Gepostet 09. Aug. 2024 · Ifra Saqlain

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Community-Kommentar Q&A - Help center and community

Hi 이지훈(Lee jihoon),

 

Please explain your use case so I'll customize the code.

 

Thanks

Kommentar anzeigen · Gepostet 09. Aug. 2024 · Ifra Saqlain

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