Ifra Saqlain

1. Guide
2. ...
3. Help Center customization
4. Disabling the subject and description fields on the new request form in Help Center

Hey Paul, get back to you soon ,with the solution :)

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• Ifra Saqlain
• Bearbeitet 10. August 2022 04:07
• 1 Stimme

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Adding subsections to create more levels in your help center

@Roy Bramer, you have section to create a subsection under parent section. Ex. i). Create a Category. II). Create a Section under that Category. III). Create a Section again. Then, you will get the...

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• Ifra Saqlain
• Bearbeitet 6. August 2022 12:58
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1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Adding subsections to create more levels in your help center

Then you can create a ticket: https://support.zendesk.com/hc/en-us/community/posts/new    

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• Ifra Saqlain
• Erstellt 6. August 2022 12:37
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1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Adding subsections to create more levels in your help center

Hi Roy Bramer,   I think it's because of your Plan. You must have Enterprise Plan or plus and then the code of sections/subsections must be added on your templates.   ThanksTeam

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• Ifra Saqlain
• Erstellt 6. August 2022 07:30
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1. Guide
2. ...
3. Working with knowledge base content
4. How can I format the text of the article with the source code?

Hey , Just do the following: i). Copy paste the code to your script.js file. You will need to add your URLs as mentioned below. jQuery($ => {  $('.article-list-item.article-promoted > a').attr('hre...

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• Ifra Saqlain
• Bearbeitet 4. August 2022 18:55
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1. Community
2. Zendesk Suite Q&A
3. Guide (Help Center) coding genius assistance needed!

Glad to hear that it's working for you :)

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• Ifra Saqlain
• Erstellt 4. August 2022 04:37
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1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

Hey Devid, try this. You can set a form as default which you want and deactivate another which you don't want. https://support.zendesk.com/hc/en-us/articles/4408836460698-Managing-your-ticket-forms...

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• Ifra Saqlain
• Bearbeitet 3. August 2022 05:14
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1. Community
2. Zendesk Suite Q&A
3. Embedding another site as articles

Hey, I found a post which relates to your query: https://support.zendesk.com/hc/en-us/community/posts/4408868864282-How-do-I-embed-an-article-or-page-from-another-site-into-an-article-?sort_by=vote...

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• Ifra Saqlain
• Erstellt 3. August 2022 05:09
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Adding Bold, Underline, Italics and Bulleted List to Portal Description

Tom Thompson, Do like this:   Script code:       style.css file:   Output:

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• Ifra Saqlain
• Bearbeitet 2. August 2022 13:08
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

David, you can set your specific form as default form via Admin Center and then remove the dropdown using the Sam's code.

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• Ifra Saqlain
• Erstellt 2. August 2022 04:53
• 0 Stimmen