Damian Temple

My apologies as this was the first time leaving a comment and i did not mean to make a new thread. 

On your home dashboard, left column, agent is able to view updates to their tickets. Which is nice. 

But it becomes essentially pointless if the updates don't disappear after you have viewed that particular update. 

The impact on my business is minimal of course, but it certainly is a waste of a good feature that many users would otherwise take advantage of. 

Dashboard NEEDS the ability to remove updates once visited.