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Dan Rodriguez

Beigetreten 15. Apr. 2021

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Letzte Aktivität 27. Okt. 2021

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Community-Kommentar Feedback - Ticketing system (Support)

Yeah I gotta say that's not a great workaround.  The text is not searchable.  It won't necessarily look great on the email client if their email window isn't the right size.  It's unfortunate that we need to look into these types of workarounds for something as basic as this.

Kommentar anzeigen · Gepostet 13. Dez. 2019 · Dan Rodriguez

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Community-Kommentar Feedback - Ticketing system (Support)

Hoping that this feature is considered for addition.

Kommentar anzeigen · Gepostet 26. Juni 2019 · Dan Rodriguez

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Community-Kommentar Feedback - Ticketing system (Support)

I think if Zendesk can take a step back and really analyze the situation, they'll realize that Scott is pretty much on point with this.  And I think it's almost understandable that this can happen to a software company without, but there comes a time that the reality is presented and then a conscious decision is made as to what type of company you want to be and what type of solution you want to offer.  I hope that the new Zendesk team members that are interacting with the customer base have enough pull to ensure that a fair amount of resources are dedicated to these issues.

Kommentar anzeigen · Gepostet 06. Dez. 2017 · Dan Rodriguez

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Community-Kommentar Feedback - Ticketing system (Support)

Not sure what else needs to be said about this.  It seems fairly obvious.  Surprising and disappointing that it has been ignored despite so many requests and the seemingly obvious need for this functionality.

Kommentar anzeigen · Gepostet 12. März 2017 · Dan Rodriguez

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