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Romain
Beigetreten 15. Apr. 2021
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Letzte Aktivität 14. Mai 2024
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Thanks, Sam Goulet!
I don't understand their logic, and I'll be looking at other ticketing solutions if Zendesk continues this non-sense.
Good luck :)
Kommentar anzeigen · Gepostet 22. Juni 2023 · Romain
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Hi Zsa,
Thank you but I did read all articles related to this and my opinion is unchanged. When a LightAgent answers through regular Email, the comment should be public.
With the existing system, LightAgent have fewer permissions than regular users because they can't add a public note through regular email.
Kommentar anzeigen · Gepostet 09. Mai 2023 · Romain
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If a coworker replies from their email to a ticket, the comment is public.
If this same coworker is a light agent and replies via their email the comment is private
What's the logic here? I really don't understand
Kommentar anzeigen · Gepostet 28. Apr. 2023 · Romain
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Hi everyone,
I'm using the Liquid Markup code displayed in the above post, and it works to display all comments. The issue I have is that, for the user in Outlook, all comments are listed without any delimitation, which is confusing. See attached screenshot, I find the result not pretty and not easy to read.
Does someone have a way to improve this?
Thank you,
Romain
Kommentar anzeigen · Gepostet 23. Juli 2021 · Romain
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