Steve Rinehart
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Steve Rinehart hat einen Kommentar hinterlassen
Thank you. I appreciate your response. Unfortunately, as a small public school district, we cannot justify upgrading to the Professional or Enterprise plans for one app. We will need to just use a ...
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Steve Rinehart hat einen Post erstellt
A simple way to track time spent working on tickets (not a timer)
Hi all, I work for a school district in a Helpdesk that repairs devices in-house and goes on-site to fix issues. We are looking for a simple way to track time spent on issues, NOT a timer that acti...
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Steve Rinehart hat einen Post erstellt
Adding non-agent CC in Macros
BeantwortetWe are seeking the ability to CC non-agent staff members in macros so that, when we have completed the work on the ticket and use a macro to indicate such, certain other employees besides the reque...