Chai

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3. Internal note happened to be viewed by end user

Further to my clarification above, I screen shot the whole conversation above through my agent interface. What you should refer to is the Bryan Rey's response, that he managed to screenshot our int...

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• Chai
• Erstellt 5. Dezember 2018 17:25
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3. Internal note happened to be viewed by end user

Hi Jonathan, No, Bryan is an end-user, he's not suppose to see our internal note. But he managed to see it and screenshot to question us. Regards,Chai

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• Chai
• Erstellt 5. Dezember 2018 17:21
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3. Internal note happened to be viewed by end user

Thanks for your reply, but as you can see that the end user able to screenshot the internal note that he has seen in the Zendesk interface. Since the it's highlighted yellow, it's clear that it's a...

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• Chai
• Erstellt 4. Dezember 2018 04:44
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3. Internal note happened to be viewed by end user

The only thing we have taken note is the end user is in the CC, as of how he manage to see the internal note, we can't be sure.   In your "user" above , u mean it's our agent?

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• Chai
• Erstellt 30. November 2018 03:31
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