Adam

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Hi Barry Neary I have a question about reassignment and idle time.  If an email ticket gets assigned to an agent set to away and the idle time kicks in and sets them to offline, does that ticket au...

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• Adam
• Erstellt 11. Mai 2023 22:53
• 0 Stimmen

1. Support
2. ...
3. Account settings of the ticketing system
4. Agent's statuses are changing to online when enabling omnichannel routing

Hi Sabra Looking through the API documentation, it's very unclear how to make an API call to set all agents to Offline. We always use Postman in testing, and I'm pretty confused about how to achiev...

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• Adam
• Erstellt 11. Mai 2023 15:50
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Would like creative URL redirect ideas!

I was able to get this working via this code and added it to the script.js file.   if (HelpCenter.user.role === "end_user" || HelpCenter.user.role === "anonymous") {   var communityRedirectUrl = '...

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• Adam
• Erstellt 3. Februar 2023 23:40
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

What was your first impression?I'm still a little frustrated, the whole experience feels very disconnected. Being able to work in the one tab for years was great. Now a lot of aspects remain in "...

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• Adam
• Bearbeitet 29. September 2022 20:11
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Notifications for when a Salesforce integration data sync fails

We had the same issue, but it was Zendesk that turned off our Salesforce sync due to their bug and only notified our Zendesk owner and not the admins. Frustrating that no notification was sent out,...

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• Adam
• Erstellt 20. September 2022 15:28
• 0 Stimmen

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Error: Your sync has been disabled due to an error

We had the same issue, but it was Zendesk that turned off our Salesforce sync and only notified our Zendesk owner and not the admins. Frustrating that no notification was sent out, as the downstrea...

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• Adam
• Erstellt 20. September 2022 15:27
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

Hi, I'm trying to find a way to pre-fill a custom field with the customers organization name.   &tf_7511128378637=<???> Would this be the a placeholder?

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• Adam
• Erstellt 11. August 2022 20:10
• 2 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Understanding Liquid markup and Zendesk Support

I can confirm this worked perfectly. Thank you both for helping on on this one.

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• Adam
• Erstellt 4. August 2022 15:59
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Understanding Liquid markup and Zendesk Support

Hey @... I've made the change you've suggested, but unfortunately we are still seeing the same result, it's always defaulting to no. So when the checkbox is selected it does not satisfy the first i...

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• Adam
• Erstellt 21. Juli 2022 22:42
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Understanding Liquid markup and Zendesk Support

Austin Killey I'm currently trying to use the Liquid Markup with a checkbox on an organization custom field. But regardless if the checkbox is checked or not it always defaults to "No". I'm not sur...

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• Adam
• Erstellt 13. Juli 2022 17:26
• 0 Stimmen