e-Services

1. Community
2. Zendesk Suite Q&A
3. Editing a query legend

The SOlution was given..Just click on the legend and you will be able to edit. Expected to find it in the configuration

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• e-Services
• Erstellt 12. Juli 2021 10:23
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on the duration of fields

Hi,   I am trying to measure the duration between the ticket creation and the time that the agent really started to work on the ticket (not assigned to the ticket). I have an alternative status fie...

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• e-Services
• Erstellt 4. April 2021 11:27
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1. Explore
2. ...
3. How to create and update reports
4. How can I include 0 values in reports?

HI I have tried to create a new metric COUNT(Tickets)+0 and add it to the Metric of the query instead of having it in the "result metric calculation". and it didn't work I have done so as I also wa...

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• e-Services
• Erstellt 16. Januar 2021 11:12
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1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jeremmy I managed to overcome this issue by using forwarding rules. I have an operational agent which I use for general actions such as that. I schedule the report/dashboard to be set to him and a...

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• e-Services
• Erstellt 30. November 2018 20:34
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Hi, Any updates here? This is going on for about 5 years now in different threads and it seems like a basic requirement. Thanks Yoram 

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• e-Services
• Erstellt 21. März 2018 15:24
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Is there a release date for this feature? Has anyone thought of a workaround for this item?

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• e-Services
• Erstellt 23. Januar 2018 19:17
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1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Looking forward having this feature. I would really need to add some custom fields to the grid. Voting for it !!!!!!!!!!!!!  

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• e-Services
• Erstellt 17. September 2017 18:25
• 1 Stimme