Joseph Sibley

It would be great if Ticket Redaction could also remove images and embedded links.  

It would be really nice if our agents could redact items from tickets.  I was told the only way they could do that is for them to have access to delete tickets.  We don't want to give them that kind of access.  Every time they try and do it themselves they get an error indicating they don't have access to do so.  Everyday I get a couple ticket redaction requests, it would be nice if I could take this off my plate and allow them to do it themselves.