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Jan Stoltzenberg

Beigetreten 15. Apr. 2021

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Letzte Aktivität 22. Okt. 2021

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Community-Kommentar Feedback - Ticketing system (Support)

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Kommentar anzeigen · Gepostet 23. Dez. 2019 · Jan Stoltzenberg

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Community-Kommentar Feedback - Ticketing system (Support)

Au Finh Saechao, unfortunately this is still out of limits for us. As it is not made by Zendesk, its a third party add-on.

We operate in a heavily regulated area, even being allowed to use Zendesk was a breakthrough in the company. Keeping it in use already places a lot of on-going security, compliance and other work on us.

So the functionality must come from Zendesk or from an app made by them.

Kommentar anzeigen · Gepostet 30. Okt. 2019 · Jan Stoltzenberg

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Community-Kommentar Feedback - Ticketing system (Support)

An app could be great, but for security and policy reasons we can install and use only those made my Zendesk themselves.

An alternative I have used, is to be logged in to the mobile version. The mobile app then makes alert sounds on received new tickets/updates.

Kommentar anzeigen · Gepostet 07. Dez. 2018 · Jan Stoltzenberg

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Community-Kommentar Feedback - Ticketing system (Support)

Did this request get anywhere? 

Kommentar anzeigen · Gepostet 29. Aug. 2018 · Jan Stoltzenberg

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