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Ryan Nguyen

Beigetreten 15. Apr. 2021

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Letzte Aktivität 14. Okt. 2024

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Community-Kommentar Feedback - Ticketing system (Support)

It has been years but still no solution.

The workaround for this is to use 3rd party app (like "Lovely views" app on Zendesk Market Place) or Chrome extension (like Zendesk Auto Refresh). The former also reloads the view instantly when a ticket in that view is updated by other agent.

Kommentar anzeigen · Gepostet 21. Feb. 2023 · Ryan Nguyen

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Post Feedback - Developer Platform

Currently the ZAF client can open the view by ID:

client.invoke("routeTo", "views", )


However there is no viewId for deleted and suspended views if we want to open Suspended or Deleted view. We tried:

client.invoke("routeTo", "views", "deleted")

client.invoke("routeTo", "views", "suspended")

but neither of them worked.

Is there any chance ZAFv2 to support this in routeTo?

Thanks alot.

 

Bearbeitet 02. Aug. 2022 · Ryan Nguyen

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KommentarTicket basics

The enabled link in the article to https://support.zendesk.com/hc/en-us/articles/4408834058010#topic_xjc_3d3_b3b no longer works.

Does that mean Zendesk is planning to make it permanently enabled (and no option to switch back)?

Kommentar anzeigen · Gepostet 02. Juni 2022 · Ryan Nguyen

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KommentarDeveloper updates

Just a quick note that when we call client.invoke("resize"), that call will also fire the window resize event. Prob need a way to distinguish between client.invoke("resize") vs user manual resize for advanced use case.

Kommentar anzeigen · Gepostet 22. März 2022 · Ryan Nguyen

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KommentarHow to create and update reports

Thanks Cheeny. Yeah I was wondering if there is away to show row having all NULL values. (At the top of this article it mentions as what you said and point to another question. And then on that question it points back to here)

Our goal is to show out ticket status count per agent daily (columns = ticket statuses, rows = agent list). And we want to show full list of agents, even if each agent has 0 for all ticket statuses on that day, to make it consistent for the system to process the CSV report file from Explore.

It's pretty inconvenient that Explore does not have this option available. Is there a way to add it to Explore in the future? It's common scenario, a few people would like to have it.

Kommentar anzeigen · Gepostet 26. Juli 2021 · Ryan Nguyen

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KommentarHow to create and update reports

With table format, is there a way to get empty rows (having all 0s) to display?

I was able to get the cells having 0 to display using COUNT(tickets)+0 method above but it only works when some other cells of same row have a value

Otherwise if all cells of a row having 0, then that row does not display.

(e.g. an agent does not have any ticket in any status on the report)

Thanks in advanced

 

Kommentar anzeigen · Gepostet 22. Juli 2021 · Ryan Nguyen

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