Tony Wacheski
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Neueste Aktivität von Tony Wacheski-
Tony Wacheski hat einen Kommentar hinterlassen
Dear Zendesk Management I agree with Peter. For a Customer Service company Zendesk's customer service is unexpectedly and often dismissive. It took years to add a table stakes "feature" such ...
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Tony Wacheski hat einen Kommentar hinterlassen
When working on Support tickets we often want to add/edit macros which "WAS" easily accessible. You could move back and forth from an open ticket to macros and back. With Macros buried in admin wo...
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Tony Wacheski hat einen Kommentar hinterlassen
When working on Support tickets we often want to add/edit macros which "WAS" easily accessible. You could move back and forth from an open ticket to macros and back. With Macros buried in admin wo...
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Tony Wacheski hat einen Kommentar hinterlassen
It would be great to know more. The lack of response for such a basic request is astonishing for a customer support product. Zendesk is a powerful tool but lacks some basic components which I am s...
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Tony Wacheski hat einen Kommentar hinterlassen
Consistency would also be nice too. Guide text editor appears to be built on an older TinyMCE open source version while the Support message editor is more limited. Having the same up-to-date Ed...
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Tony Wacheski hat einen Kommentar hinterlassen
I agree, Zendesk has some great features but lacks very basic and essential features like formatting text, which we all expected would be there. It is extremely frustrating to be missing table stak...