Shahd Salama

Dear Bertt,

Thanks for your reply.

I don't think I have received any emails.

Would you please send me the ticket url here?

Hello there,

We have a problem which we need to find a solution to.

Our support team consists of many persons.

Sometimes, when we receive a ticket from a client, two of our support agents instantly reply.

We want to avoid that.

We know that when someone in on a ticket and another agent is opening the same ticket we have his icon up, but that does not work sometimes.

Especially if an agent is viewing or editing a ticket from the mobile application