Hillary Latham
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Hey Zach, you could do this using the Zendesk Updates dataset. I created a metric to get you that the update ticket assignee = the updater, and you could filter out the matches (or reverse the me...
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Hey @..., this recipe uses the DATE_DIFF function. It's not quite the same as what you are after, but you would just swap out "today()" in the recipe with the Update Timestamp. https://support.ze...
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@... - check out bookmarks. You can't save a default filter on a dashboard directly. https://support.zendesk.com/hc/en-us/articles/1260803013110
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@..., I just came across this article, which has some functions that may help with #2. https://support.zendesk.com/hc/en-us/community/posts/1260802261709
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Nothing too fancy yet - just Excel. Now that Explore outputs data as built to Excel, it's easy to just cut and paste my new results into my Excel models (staffing models is mostly what I have toda...
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@... if you create a query using the Ticket Updates dataset (instead of the tickets dataset) you can filter by comments made by day (use attribute update date instead of create or solved date).
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Hey Oscar - we have a staffing model that pairs customers directly with assigned agents, so the things I look at and apply to a staffing model that we have are: # of tickets per agent (by day/week...
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Hey Manh. You can do the following to get what you started: (1) Pull in metric Tickets created - Last 7 Days into your query (2) Pull in metric Tickets created - Previous 7 days in your query (3) ...
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(1) you should be able to do this with the DATEDIFF function - what did you try that didn't work? (2) I don't know of a way to compare data from other rows in a row in Explore. With that limitatio...
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Hey Russel - I would recommend checking out Date Range Calculated metrics in metric manipulation. You should be able to code in your specific dates this way - then use your metric copies in your q...