
shelley
-
Gesamtaktivitäten125
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen32
-
Abonnements47
Aktivitätsübersicht
Neueste Aktivität von shelley-
shelley hat einen Kommentar hinterlassen
Hi, After recently moving over to AWS I have discovered some other Chat limitations, which should be added to the article Transfer Chat - audible sound notifications do not work! Meaning when an a...
-
shelley hat einen Kommentar hinterlassen
Hi Lisa Kelly, Can I suggest an article update for the section under Using Chat tags in the Zendesk Agent Workspace, the last point about chat tags added by shortcuts. I have recently discovered fr...
-
shelley hat einen Kommentar hinterlassen
Thank you for your reply Lisa Kelly. I have contacted ZD Support and they confirmed it is a known limitation of the AWS system. It maybe helpful to note that in this article so other customers are ...
-
shelley hat einen Kommentar hinterlassen
Thanks Ramin Shokrizadeh for the update, most appreciated to have an honest and clear response. Like CJ, I'd prefer it to be in Chat as this is what we use, however it is quite clear that Chat will...
-
shelley hat einen Kommentar hinterlassen
The link Desktop Notifications is linked to an artilce that then redirects to you another article. Suggest to update the link to https://support.zendesk.com/hc/en-us/articles/4408821476378
-
shelley hat einen Kommentar hinterlassen
We are on AWS - Chat.Is it possible to route a chat based on the customers email address? e.g. Customer clicks on Chat widget, customer enters name & email address, chat is then directed to chat gr...
-
shelley hat einen Kommentar hinterlassen
Thanks Dane, from my understanding end users would have to sign-in as part of the authenticating process, is that right?If so, I feel our users may find this tedious to do.
-
shelley hat einen Kommentar hinterlassen
Lisa KellyWe have recently moved to AWS - Chat. Is it expected behaviour when an agent transfers a chat to another agent, the agent will not receive a sound notification to alert them of the transf...
-
shelley hat einen Kommentar hinterlassen
Arpan NagdeveWe have recently moved to AWS-Chat. Our team are now not receiving audible notification alerts when a chat is transferred. Is this expected behaviour? I really really hope not.
-
shelley hat einen Kommentar hinterlassen
Soooo any updates? We have recently moved over to AWS and use Chat. The team are struggling with not receiving an audible chat notification. I could not find this as a limitation in this article -...