shelley

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Hi, After recently moving over to AWS I have discovered some other Chat limitations, which should be added to the article Transfer Chat - audible sound notifications do not work! Meaning when an a...

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• shelley
• Erstellt 20. März 2023 02:19
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1. Agent guide
2. Additional ticket channels
3. Working with Chat tags in the Zendesk Agent Workspace

Hi Lisa Kelly, Can I suggest an article update for the section under Using Chat tags in the Zendesk Agent Workspace, the last point about chat tags added by shortcuts. I have recently discovered fr...

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• shelley
• Erstellt 20. März 2023 02:18
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1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

Thank you for your reply Lisa Kelly. I have contacted ZD Support and they confirmed it is a known limitation of the AWS system. It maybe helpful to note that in this article so other customers are ...

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• shelley
• Erstellt 20. März 2023 02:10
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Repost: Feature Request: Give Admins Ability to Change Agent Status

Thanks Ramin Shokrizadeh for the update, most appreciated to have an honest and clear response. Like CJ, I'd prefer it to be in Chat as this is what we use, however it is quite clear that Chat will...

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• shelley
• Bearbeitet 17. März 2023 01:00
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1. Chat
2. ...
3. Chat basics
4. Zendesk Chat system requirements

The link Desktop Notifications is linked to an artilce that then redirects to you another article. Suggest to update the link to https://support.zendesk.com/hc/en-us/articles/4408821476378

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• shelley
• Erstellt 16. März 2023 01:09
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1. Chat
2. ...
3. Best practices and recipes
4. Automatically route chats to departments

We are on AWS - Chat.Is it possible to route a chat based on the customers email address? e.g. Customer clicks on Chat widget, customer enters name & email address, chat is then directed to chat gr...

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• shelley
• Erstellt 15. März 2023 06:51
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1. Bots and automation
2. Answer Bot documentation
3. Enabling Article Recommendations in Web Widget (Classic)

Thanks Dane, from my understanding end users would have to sign-in as part of the authenticating process, is that right?If so, I feel our users may find this tedious to do.

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• shelley
• Erstellt 10. März 2023 04:46
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1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

Lisa KellyWe have recently moved to AWS - Chat. Is it expected behaviour when an agent transfers a chat to another agent, the agent will not receive a sound notification to alert them of the transf...

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• shelley
• Erstellt 10. März 2023 01:10
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Chat Sound Notifications

Arpan NagdeveWe have recently moved to AWS-Chat. Our team are now not receiving audible notification alerts when a chat is transferred. Is this expected behaviour? I really really hope not.

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• shelley
• Erstellt 10. März 2023 01:03
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Soooo any updates? We have recently moved over to AWS and use Chat. The team are struggling with not receiving an audible chat notification. I could not find this as a limitation in  this article -...

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• shelley
• Erstellt 10. März 2023 00:49
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