Nils Z.
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Neueste Aktivität von Nils Z.-
Hello Iris,in addition to the option mentioned by Lou, you can also use the app „User Data“.https://www.zendesk.com/marketplace/apps/support/6536/user-data/Then you still have all ticket fields vis...
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Hello,that was a bug that should have been fixed by now. You can find details here:https://support.zendesk.com/hc/en-us/articles/4552171388698-Service-Incident-April-22nd-2022Best RegardsNils
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Hallo Boris,so etwas kannst du unter Admin > Admin Center > Objekte und Regeln > Tickets > Felder hinterlegen.(https://DEINEDOMAIN.zendesk.com/admin/objects-rules/tickets/ticket-fields)Dort findest...
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Hello,I think what you need is already provided by Guided mode: https://support.zendesk.com/hc/en-us/articles/4408825479066-Setting-up-Guided-mode There is also the possibility that the agent has t...
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Hallo Stefan,du könntest die App „Ticket Requirements“ ausprobieren. Ich weiß allerdings nicht, ob es möglich ist, die Warnung nur bei einem bestimmten Status anzuzeigen.Alternativ wäre ein Workaro...
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Hello Rae,your question looks very similar to this one:https://support.zendesk.com/hc/en-us/community/posts/4419294975258-Can-I-Identify-the-Externally-facing-Email-Address-of-a-Ticket- Maybe the s...
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You're welcome! :)
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Hello Dave,I believe the placeholder „{{ticket.encoded_id}}“ gives you the value you are looking for. For example, you could use this to build a macro that outputs support+id{{ticket.encoded_id}}@y...
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I agree. Tried once, I did not notice the response from Zendesk the next day. Later seen that the ticket is closed and the possibility of a follow-up request leads to an error page.
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Hallo,laut Screenshot soll Zendesk nicht direkt eine E-Mail versenden. Es wird per Webhook etwas außerhalb angesteuert und dort soll, vermutlich, der Mailversand angestoßen werden.Du kannst auf Sei...