Giro Po

1. Community
2. Feedback - Ticketing System (Support)
3. Add internal notes as part of ZD automation

We do it all the time. Set up the Automation with the conditions you want. One of the conditions must be to look for a tag that will STOP the automation (otherwise it will loop) Under the actions, ...

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• Giro Po
• Erstellt 25. Februar 2021 11:29
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

To tag new tickets with a tags when they have attachments. Use Case : You can then use this tag to filter tickets with attachments to one view while other with no attachments to another view.

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• Giro Po
• Erstellt 23. Februar 2021 15:59
• 0 Stimmen