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Firstbeat Technologies Oy

Beigetreten 16. Apr. 2021

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Letzte Aktivität 14. Juli 2022

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Community-Kommentar Feedback - Ticketing system (Support)

I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?

Kommentar anzeigen · Gepostet 14. Juli 2022 · Firstbeat Technologies Oy

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KommentarMore integrations

Thanks! That form worked now! I have no idea why it didn't work last week. I'll wait for their response.

Kommentar anzeigen · Gepostet 28. März 2022 · Firstbeat Technologies Oy

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KommentarMore integrations

Softserve's contact form isn't working, so I'm sending my question here. Is it possible, and if it is, how to confine the Zendesk for Teams bot to a single channel within a team in Teams? I've added the integration to a team with multiple channels and the bot is commenting on everything posted on every channel within that team. It's kinda funny, but caused too much interference, so I had to remove the integration. Could someone help with this, thanks!

Kommentar anzeigen · Gepostet 24. März 2022 · Firstbeat Technologies Oy

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Community-Kommentar Feedback - Help Center (Guide)

I want this too! Most of our client are Finnish speakers, so this would be great!

Kommentar anzeigen · Gepostet 22. Juli 2021 · Firstbeat Technologies Oy

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KommentarUsing AI agents for email and web form

Can I make the Answer bot to search and suggest articles in several brands when we have only one support email set up? For example, we have three brands, thus three Help Centers, but we have only one email address for support that helps with all the brands. Also can I set up the Answer bot to the Sandbox when I have it purchased to my main account?

Kommentar anzeigen · Gepostet 22. Juli 2021 · Firstbeat Technologies Oy

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KommentarMore integrations

Can I sync Support tickets to the Company timeline or the Deal view?

Currently, you can only display tickets in the contact timeline.

Where can I upvote this as a feature? We would find this very useful for us.

Kommentar anzeigen · Gepostet 18. Feb. 2021 · Firstbeat Technologies Oy

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