Dave Fear

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Amie Brennan ; thanks for the test, but yes you're missing the "from my clipboard, from Microsoft Notepad" bit.The issue lies when it comes from text being plantext. It's OK when in RTF (i.e. what ...

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• Dave Fear
• Bearbeitet 11. September 2023 03:45
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

I simply want to paste an internal note with the following text:provisioning_tools/upgrade_scripts/testusers.csv from my clipboard, from Microsoft Notepad [or github path copy], but, if using ctrl-...

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• Dave Fear
• Erstellt 11. September 2023 02:54
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Inline images for users not just agents

Hi; This is possible, now. Here's how. Exciting Stuff! For e.g. the new_request_page.hbs (Submit a Request) page, add "wysiwyg=true" inside the curly brackets of the form call: For e.g. the reques...

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• Dave Fear
• Erstellt 13. Januar 2022 03:41
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Drop Down Field: Searchable

The coding looks to have been designed already for the 'Zendesk' side of things and works beautifully for our Agents.Wondering how easy it would be to replicate this across to the 'Help Center' for...

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• Dave Fear
• Erstellt 18. Mai 2021 03:31
• 6 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Creating dashboards with current user variable - URGENT REQUEST

The same concept could be used across multiple areas for Explore. In this case, have the ability to add to the WHERE clause in every single dashboard call, automatically.WHERE e.g. assignee = {curr...

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• Dave Fear
• Erstellt 19. Oktober 2020 20:10
• 0 Stimmen