Meeri Saksman

Subject needed, this is making our agent's work harder compared to the old interface.

Ability of creating views based on followers is very much needed and in my opinion a very basic feature that should absolutely already be available. Using macro adding tags is not an efficient way of working for big teams.

I have been trying out your mobile app for chat, but do I seriously have to log in every time with Zendesk subdomain and then my user name and password? I find this time consuming as most apps at least remember your credentials after the first time so that you don't have to type them in every single time you want to log in, just confirm you wish to log in.

Hi! I just tried to open a standalone chat account following the link and instructions provided above, but I ended up having a Sell Elite trial. 

Visit https://www.zendesk.com/chat/ and click Start my free trial.

I do not want to trial Sell and I know I am able to activate a chat trial by navigating to the product, but please confirm, that it is possible to continue with a standalone chat after the trial with the same account?