Becky Kux

Hi! I am on the same page here.

I would like to create notification automations using Whatsapp as the channel, so that my tickets that were initially created by end users on Whatsapp that have not been responded to within 24 hours do not close. The team doesn't work on the weekends so responding on time during these times makes it imporssible to reach out to them in time.

Currently I can only set up an automation to send the customer an email, which changes the channel for the customer and can lead to a confusing / bad customer experience.