Sal

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Zendesk Support React app using Typescript

Check out this repo https://github.com/OlegGulevskyy/zendesk-vite-boilerplate Reach out if you have any specific questions

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• Sal
• Erstellt 19. Dezember 2022 22:42
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1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

Yes it just needs something to trigger off. I.e change of a ticket field, or status etc The problem we were having was that Agents using Skip shouldn’t see tickets that had no Skill associated on...

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• Sal
• Erstellt 12. Dezember 2022 20:01
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1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

Hey Ty, When a ticket arrives via a web form, we tag it as example_type_1 Then a trigger calls the web hook I created that adds the skills using the api/v2/routing API endpoint Here’s the API f...

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• Sal
• Erstellt 12. Dezember 2022 19:31
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1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

I was able to make this happen. I used Triggers, Tags, Webhooks and the API. Working like a charm.  

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• Sal
• Erstellt 12. Dezember 2022 08:36
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app

@Ismail - I am using ZCLI. @Will I think you are missing secure: true for the parameter in the manifest file

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• Sal
• Erstellt 30. November 2022 21:08
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. [ Top Bar App ] Could not find handler for: "iconSymbol"

I would try creating a background.html file for the background app and remove the icon to fix the error

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• Sal
• Erstellt 18. November 2022 19:20
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. [ Top Bar App ] Could not find handler for: "iconSymbol"

If the app location is background, it won’t have a place to display the icon

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• Sal
• Erstellt 18. November 2022 19:00
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app

I was really hoping this would work. But when I fetch client.metadata I get a uuid installationId when I run locally So based on further testing and investigating, when local - the value is a strin...

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• Sal
• Bearbeitet 18. November 2022 11:04
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. zcli support app through react

I was having this issue. I had Agents can login using password setting was disabled in the admin settings page. https://support.zendesk.com/hc/en-us/articles/4408882128666-Accessing-your-Zendesk-...

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• Sal
• Erstellt 21. September 2022 11:33
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Zcli deploy stuck

This happens to me when I have a requirements file that cannot be fulfilled or my app_id does not match with the current app or when the parameters have changed. Uploading seems to accept and hand...

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• Sal
• Erstellt 16. September 2022 20:15
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