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Robert Winther

Beigetreten 16. Apr. 2021

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Letzte Aktivität 26. Jan. 2023

CTO, Consensus IT

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Community-Kommentar Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

Kommentar anzeigen · Gepostet 05. Jan. 2023 · Robert Winther

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KommentarAdditional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

Kommentar anzeigen · Gepostet 15. Nov. 2022 · Robert Winther

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Community-Kommentar Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

Kommentar anzeigen · Gepostet 29. Okt. 2020 · Robert Winther

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