John Tieu

1. Apps and integrations
2. ...
3. Salesforce integration
4. Configuring data sync from Salesforce to Zendesk

Hi, I can't seem to get the integration to update the user's Zendesk organization when their related contact account is changed in Salesforce. Is this because the integration can't use lookup field...

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• John Tieu
• Erstellt 27. Juli 2023 17:30
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

We have multiple client facing dashboards, is there a way to retain the link to the new dashboard for folks who have their dashboards bookmarked?

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• John Tieu
• Erstellt 25. Juli 2023 14:37
• 6 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. CAPTCHA FAQs

Hi Julien Maneyrol We're seeing these spam tickets in Chinese as well. Can you clarify what you did to mitigate the issue? Did it permanently stop the spam? Thank you

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• John Tieu
• Erstellt 2. Dezember 2022 22:36
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 This should be standard functionality out of the box.

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• John Tieu
• Erstellt 19. Mai 2022 18:10
• 2 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Andrew Dyer We've seen quite an influx on false negatives starting around October which has persisted through December. This is causing a rather significant impact to our overall CSAT by several pe...

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• John Tieu
• Erstellt 4. Januar 2022 21:51
• 5 Stimmen

1. Community
2. Zendesk Explore - Large report exports EAP
3. Large queries only export to CSV returning a non-usable format.

Thanks, Eugene. That worked.

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• John Tieu
• Erstellt 3. Mai 2021 15:29
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

+1  This is a rather frustrating experience when testing changes on any dashboard.

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• John Tieu
• Erstellt 31. März 2021 14:15
• 3 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore full dashboard export

+1 - This would be a huge win for our clients to give them the ability to export their own dashboards.

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• John Tieu
• Erstellt 15. Dezember 2020 14:45
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

+1 on this This is a huge step backwards from functionality with GoodData

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• John Tieu
• Erstellt 24. September 2020 19:46
• 5 Stimmen