John Tieu

1. Community
2. Feedback - Platform: Apps & Integrations
3. Time out issue with Time Tracking app

We're noticing this issue more lately, it started about a month ago. It happens well before 60 seconds have passed making an update, is there any other viable solution for this time out issue?

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• John Tieu
• Erstellt 22. März 2023 18:40
• 1 Stimme

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. CAPTCHA FAQs

Hi Julien Maneyrol We're seeing these spam tickets in Chinese as well. Can you clarify what you did to mitigate the issue? Did it permanently stop the spam? Thank you

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• John Tieu
• Erstellt 2. Dezember 2022 22:36
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 This should be standard functionality out of the box.

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• John Tieu
• Erstellt 19. Mai 2022 18:10
• 2 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Andrew Dyer We've seen quite an influx on false negatives starting around October which has persisted through December. This is causing a rather significant impact to our overall CSAT by several pe...

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• John Tieu
• Erstellt 4. Januar 2022 21:51
• 5 Stimmen

1. Community
2. Zendesk Explore - Large report exports EAP
3. Large queries only export to CSV returning a non-usable format.

Thanks, Eugene. That worked.

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• John Tieu
• Erstellt 3. Mai 2021 15:29
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

+1  This is a rather frustrating experience when testing changes on any dashboard.

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• John Tieu
• Erstellt 31. März 2021 14:15
• 3 Stimmen

1. Explore
2. ...
3. Performing calculations
4. Hiding rows and columns

Hi, Is it possible to hide a column from a table query from both the query itself and from an export?  For example, in my table query I have COUNT(Tickets) as the metric and went to Chart Configura...

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• John Tieu
• Erstellt 20. Januar 2021 21:13
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore full dashboard export

+1 - This would be a huge win for our clients to give them the ability to export their own dashboards.

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• John Tieu
• Erstellt 15. Dezember 2020 14:45
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

+1 on this This is a huge step backwards from functionality with GoodData

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• John Tieu
• Erstellt 24. September 2020 19:46
• 5 Stimmen