Mindy B
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Mindy B hat einen Kommentar hinterlassen
Hi Sean, During the last outage, we were still getting calls, but we could not answer them. So the callers were getting our greeting and IVR's etc, but then they were just sitting in queue essentia...
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Mindy B hat einen Post erstellt
Set Emergency Greeting and set up for all lines
BeantwortetWhen there are outages within Zendesk Talk or the company to where phone assistance is not possible or intermittent, it would be extremely helpful to have a 1-click default setting to cover all lin...
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Mindy B hat einen Kommentar hinterlassen
This is critical for our email integration service as well. Without manually checking, we have no idea that there's a problem and emails to our company are a core of our business, some of which are...
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Mindy B hat einen Kommentar hinterlassen
If we set a brand to closed for creating tickets, will that affect imported emails that we have set up to create tickets, or only the user's ability to open a ticket through the Guide site? We are ...
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Mindy B hat einen Kommentar hinterlassen
This is a MUST! We've been hit several times by this and it's not always a quick fix. We are manually checking the inboxes to verify they're connected and recently found another issue were a user a...
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Mindy B hat einen Kommentar hinterlassen
I can't believe this doesn't already exist. If you aren't using SMS, there is no other way to send a message via text - so if a public message is sent and there is no email, the system should provi...
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Mindy B hat einen Kommentar hinterlassen
This would be a huge benefit to us as well we merge probably 50 tickets a day and this is a pain. The suggested workaround on another thread to default agent comments to internal is not a valid wor...
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Mindy B hat einen Kommentar hinterlassen
This would be extremely helpful. Many reports are ran weekly or monthly, and even though our tickets stay as Solved for 3 days before closing, there are often times that we need to update them even...
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Mindy B hat einen Kommentar hinterlassen
An email alert would be best for this, at a minimum as it can be a major issue when it happens after hours or on weekends etc when the administrators are not actively using ZenDesk to know of an is...