Adam Fronteras

that could get very messy as often people reply to a closed ticket to open a new ticket on a completely different item.

It is a reserved area, we ended up creating our own priority field with match triggers to make   Urgent = Priority 1, High = Priority 2 etc  . 

we blacklist gmail , yahoo etc email addresses from being able to log tickets,

@...    The Support+id   does not work any more for two reasons 1) Zendesk security changes mean that these are automatically put in the suspended queue , so meaning someone has to manually un suspend them, 2) it does not work with Office365 which checks its a valid address 

Yes please and Organisations, we had someone accidental change an organisation name by accident

thanks

Zendesk need to  get this sorted out, an easy way would be to display the Ticket organisation of the two tickets you are about to merge, surely that would not be to hard do

The problem we have is our customers do not want to see the Zendesk ticket number in the comments (unless it is right down the bottom) as we have to use their systems ticket number

Hi Justin Can you give a bit more explanation, the subject lines from customers the same subject title  thanks This is a problem we have been trying to sort out for ever

thanks 

Adam

I cant see how difficult it could be  all we are asking to do is check that the organisation fields = the same company on each ticket before allowing a merge - that should be standard. Until such time we have had to ban it from use