Adam Fronteras

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Ticket Priority Labelling

It is a reserved area, we ended up creating our own priority field with match triggers to make   Urgent = Priority 1, High = Priority 2 etc  .     

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• Adam Fronteras
• Erstellt 5. April 2023 09:34
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Blocking Spam Tickets from Zendesk Feed

we blacklist gmail , yahoo etc email addresses from being able to log tickets,  

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• Adam Fronteras
• Erstellt 4. Oktober 2022 08:27
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

@...    The Support+id   does not work any more for two reasons 1) Zendesk security changes mean that these are automatically put in the suspended queue , so meaning someone has to manually un susp...

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• Adam Fronteras
• Erstellt 16. August 2021 08:14
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Audit Logs for End-User Field Changes

Yes please and Organisations, we had someone accidental change an organisation name by accident thanks

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• Adam Fronteras
• Erstellt 23. Oktober 2019 16:31
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

Zendesk need to  get this sorted out, an easy way would be to display the Ticket organisation of the two tickets you are about to merge, surely that would not be to hard do  

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• Adam Fronteras
• Erstellt 23. Oktober 2019 14:01
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

The problem we have is our customers do not want to see the Zendesk ticket number in the comments (unless it is right down the bottom) as we have to use their systems ticket number    

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• Adam Fronteras
• Erstellt 6. September 2019 16:20
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

Hi Justin Can you give a bit more explanation, the subject lines from customers the same subject title  thanks This is a problem we have been trying to sort out for ever thanks  Adam

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• Adam Fronteras
• Erstellt 6. September 2019 15:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

I cant see how difficult it could be  all we are asking to do is check that the organisation fields = the same company on each ticket before allowing a merge - that should be standard. Until such t...

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• Adam Fronteras
• Erstellt 23. Oktober 2017 21:03
• 2 Stimmen