Kirsten Flores

1. Community
2. Feedback - Help Center (Guide)
3. Guide: Knowledge Management roadmap

Hi Katarzyna Karpinska - Would Federated Search-related improvements be on this roadmap if considered or planned? I had seen some talk of including Federated Search resources on the Wed Widget, etc...

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• Kirsten Flores
• Erstellt 3. Mai 2022 19:33
• 0 Stimmen

1. Community
2. Feedback - Developer Platform
3. SEMRUSH crawl returns 403 errors on Zendesk links

Eric Nelson - Hi there. Has there been any progress on this? I believe we are experiencing the same issue. 

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• Kirsten Flores
• Erstellt 4. Januar 2022 17:11
• 1 Stimme

1. Agent guide
2. Additional ticket channels
3. Searching, linking, and quoting content in tickets

How does this differ from the Knowledge Capture app? Is there a comparison between the two? 

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• Kirsten Flores
• Erstellt 5. März 2021 16:55
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 on making this core functionality!

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• Kirsten Flores
• Erstellt 1. Mai 2019 14:01
• 4 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Bogdan - Is Reusable Content only going to be for Enterprise, like Flexible Hierarchies?

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• Kirsten Flores
• Erstellt 25. März 2019 19:31
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability to export filtered list of articles from Manage articles

Has there been any progress on this feature request? I would also like the ability to export in order to track routine maintenance of our Knowledge Base. 

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• Kirsten Flores
• Erstellt 19. Dezember 2017 18:39
• 0 Stimmen