Sarah Pham

1. Talk
2. ...
3. Reporting for Talk
4. Zendesk Talk dashboard metrics reference

Hi, I would like to follow up on Scott Hartmans third question as well please: 3.) Average duration- Does this include IVR & wait time? Or only the time the customer is actually speaking with an ...

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• Sarah Pham
• Erstellt 24. Februar 2021 00:49
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi I would be interested in that update too.   Thanks,

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• Sarah Pham
• Erstellt 23. Februar 2021 03:31
• 2 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Calculating estimated cost of service

Thanks Taylor, i have created the query as per above without knowing the time tracking app is required. It still gives me output, are you able to advise what data I am looking at?

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• Sarah Pham
• Erstellt 15. Februar 2021 23:16
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Calculating estimated cost of service

Hi, if i dont have the time tracker app and still use this recipe what exactly will the report show?

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• Sarah Pham
• Erstellt 11. Februar 2021 05:47
• 0 Stimmen