Julian Lasser

1. Community
2. Discussion - Tips and best practices from the community
3. Using SLAs with different timezones, contracts and business hours

@Mark Thanks again for your time.

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• Julian Lasser
• Erstellt 24. Juni 2019 01:09
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1. Community
2. Discussion - Tips and best practices from the community
3. Using SLAs with different timezones, contracts and business hours

Hi Mark, Thanks for sharing! Question for you: How do you differentiate, when a silver ticket comes in, which of the 2 schedules to apply? I know you use tags for that but what steps (I would assum...

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• Julian Lasser
• Erstellt 16. Juni 2019 20:30
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1. Community
2. Discussion - Tips and best practices from the community
3. Using Customer Journey idea to set up or scale your Zendesk

Andrei, thank you so much for sharing! Very nice introduction to the topic. I'll definitely be reading the practical examples and tips if you decide to share them too! :D Julian

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• Julian Lasser
• Erstellt 27. Mai 2019 21:05
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1. Community
2. Zendesk Suite Q&A
3. How do we avoid two agents responding to client at the same time

Hi Brett, I also have this same concern, is it possible to share the solution given to Shahd? Julian

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• Julian Lasser
• Erstellt 24. März 2019 16:47
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