Riah Lao

1. Support
2. ...
3. Tickets
4. Best practices for getting started with intelligent triage (EAP)

Hi Jake Bantz, will this work for live chat tickets?  

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• Riah Lao
• Erstellt 14. Dezember 2022 22:09
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1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Please ignore my post above, wrong page.

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• Riah Lao
• Erstellt 14. Dezember 2022 22:08
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1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Will this work for live chat tickets?

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• Riah Lao
• Erstellt 14. Dezember 2022 22:07
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1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for tickets

When you apply a macro that is set to Private then update content from that then change to Public reply, it deletes the entire content. Is that expected behavior now? We want to provide templates f...

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• Riah Lao
• Erstellt 9. November 2022 23:57
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1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Any update on this?

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• Riah Lao
• Erstellt 9. November 2022 19:56
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add attachments to chat shortcuts

Still no updates?

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• Riah Lao
• Erstellt 2. November 2022 22:48
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1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Are there side conversation ticket placeholders?

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• Riah Lao
• Erstellt 12. Oktober 2022 22:51
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1. Objects and rules
2. ...
3. Workflows
4. Setting up triggers for side conversations

How do you add the Side Conversation Ticket # into the Subject when applying a macro as ticket.id placeholder is for the main ticket?

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• Riah Lao
• Erstellt 12. Oktober 2022 22:49
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1. Support
2. ...
3. Tickets
4. Enabling and configuring omnichannel routing

Hi, how come I do not see this option from our instance

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• Riah Lao
• Erstellt 5. Oktober 2022 20:35
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1. Support
2. ...
3. Tickets
4. Intelligent triage resources (EAP)

When is Sentiment coming?

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• Riah Lao
• Erstellt 5. Oktober 2022 20:33
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