Riah Lao

1. Community
2. Announcements & Events
3. Early Access Program: Using generative AI to expand help center content

When will this be available?

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• Riah Lao
• Erstellt 2. November 2023 21:35
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1. Zendesk updates
2. Announcements
3. Zendesk Generative AI EAP capabilities overview

Hi, when is Generative AI for Knowledge Base be available? Thanks

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• Riah Lao
• Erstellt 18. Oktober 2023 16:25
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1. Community
2. Feedback - Ticketing System (Support)
3. Add View Option for Tickets Without First Reply

Is this something that Zendesk can offer as out of the box functionality (via view condition) without needing to do extra step to create trigger etc.

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• Riah Lao
• Erstellt 21. September 2023 18:31
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1. Community
2. Zendesk Suite Q&A
3. Is there a way to set an alert when there more than X amount of tickets on one board?

Hi, Is this still not possible?

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• Riah Lao
• Erstellt 21. August 2023 23:04
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1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Hi, If the user redacted some PII, does the call to OpenAI send the redacted or unredacted/original content when the user clicks the Generate summary button?

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• Riah Lao
• Erstellt 28. Juli 2023 16:35
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1. Objects and rules
2. ...
3. Workflow best practices and recipes
4. Automatically tagging tickets from specific users and organizations

Is it possible to add and capture the tag from the trigger but based on the ticket assignee?

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• Riah Lao
• Erstellt 20. Juni 2023 23:13
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1. Community
2. Developer - Zendesk APIs
3. South East Asia E-commerce Platforms (Lazada, Shoppee, Qoo10) linking to Zendesk

Is there update to this?

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• Riah Lao
• Erstellt 13. April 2023 00:18
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1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content

Is there a limit of rows for Dynamic Content import?

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• Riah Lao
• Erstellt 15. Februar 2023 18:40
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1. Support
2. ...
3. Ticket automation and collaboration
4. Analyzing intelligent triage results and taking action

Hi Jake Bantz, will this work for live chat tickets?  

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• Riah Lao
• Erstellt 14. Dezember 2022 22:09
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1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for repetitive ticket responses and actions

When you apply a macro that is set to Private then update content from that then change to Public reply, it deletes the entire content. Is that expected behavior now? We want to provide templates f...

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• Riah Lao
• Erstellt 9. November 2022 23:57
• 0 Stimmen